We strive to provide fast and efficient delivery, and we are pleased to offer free shipping through our partners.

We make every effort to ship your order within 48 hours, although sometimes it may take up to 72 hours. Once your order is dispatched, it will be handed over to the carrier, and you can expect delivery within 5 to 10 business days (subject to variations due to periods, promotions, and the transportation service).

All products available in our store are guaranteed against any defects in design and materials, and they comply with EU standards.

Encountering an issue with your item? We will send you a replacement of the same item at our expense!

Furthermore, this item is shipped today with a manufacturer's guarantee: 100% Satisfaction Guaranteed for 14 days.

With the Fontanay Skin™ Guarantee, if you are not satisfied, you can return the item within 14 days and receive a full refund.

Please note that for reasons of hygiene and health, we do not accept returns of personal hygiene or cosmetic items.

We understand that online shopping can be daunting. Rest assured, with Fontanay Skin™, our policy ensures that there is no risk in purchasing and trying out an item.

Customer satisfaction is important to us. If you have any inquiries or need advice, you can contact us by email. Once you have received your order, you have 14 days to return it to us if the product has not been opened. For reasons of hygiene and health, we do not accept returns of cosmetic items. Simply send us an email, and upon receipt of your order, we will issue a 100% refund. If you return the package to the sender (address of our warehouse) on your own, it will not be accepted, and we will not be able to provide a refund. Please request return instructions by emailing contact@fontanayskin.com.

Have a question? Need assistance or advice?

Léa and Camille from our customer service team are available to assist you 7 days a week. You can reach them at the following email address:

👉contact@fontanayskin.com